We respect your privacy and protect your data

Information we collect

• Contact data: name, phone, email, address (when provided by you).
• Document data: files you ask us to print/scan/laminate or submit (we do not alter contents).
• Service meta: service type, dates, transaction amounts, basic billing details.
• Technical data (website): IP, device/browser info, cookies (see Cookies section).
• Communications: messages you send via forms, email, or WhatsApp.

How we use information

• To deliver services you request (printing, bill pay, form submissions, etc.).
• To contact you about your order/status, invoices, or support.
• To comply with applicable laws and prevent misuse or fraud.
• To improve our website and customer experience (analytics, quality checks).

Legal bases (India)

• Consent: you provide documents/details for a service.
• Contractual necessity: to complete paid services/orders.
• Legal obligation: record-keeping, tax/GST, or lawful requests.
• Legitimate interests: security, fraud prevention, service improvement.

Data sharing

• With service partners only when required (e.g., payment gateways, courier, government portals for form submission) and only for the purpose you requested.
• With authorities if legally required.
• We do not sell your personal data.

Data retention

• Operational files (print/scan) are kept temporarily and routinely deleted after job completion, usually within 48–72 hours, unless you ask us to retain or law requires otherwise.
• Billing/financial records are kept for the legally required period.

Security

• Restricted workstation access, device locking, and regular file clean-ups.
• Encrypted storage or password-protected archives where applicable.
• Limited staff access on a need-to-know basis and basic training on data handling.

Cookies & analytics (website)

We may use essential cookies to run the site and limited analytics to understand visits (pages, device types). You can control cookies via your browser settings.

Your choices & rights

• Access, correct, or delete your personal data where feasible.
• Withdraw consent for optional processing.
• Request a copy of data you provided (subject to verification).

To exercise rights, contact us at cybercafeonlinebs@gmail.com or +91 87873 27817.

Children’s privacy

Services for minors should be requested by a parent/guardian. We do not knowingly collect data from children without guardian consent.

Third-party links

Our website may link to external sites. Their privacy practices are their own; please review their policies.

Changes to this policy

We may update this policy to reflect changes in services or law. Updates will be posted on this page with a new “Last updated” date.

Contact & Grievance

Primary Contact: Cyber Café and Online Business
cybercafeonlinebusiness@gmail.com • +91 87873 27817

If you have any concerns or complaints about privacy, please write “Privacy Request” in the subject line. We aim to respond within 7 working days.